Do you have questions about an order you placed?

Interested in purchasing tickets?

Our call center is open 7 days a week, 365 days a year, from 7 a.m. to 1 a.m. EST

Phone Number (877) 263-7897  

Doremitickets.com is a retail website founded in 2009. Since launching in 2009, our website has helped connect thousands of live entertainment fans with more than 7.5 Million event tickets on our exchange every day.

Our Guarantee

  • Your tickets will arrive in time for the event Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express.
  • Click here to Track you Order
  • We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs. You will receive the exact tickets you paid for, or you will get an upgrade free If you do not receive the exact tickets you ordered,
  • The tickets are guaranteed to be 100% real
  • Complete refund if event is canceled If event is permanently canceled

Q. How are my tickets shipped?

Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. FedEx allows our ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.


Q. When will my tickets ship, and how soon will they arrive?

Many of our ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be "in hand" at the time of purchase. Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are "in hand," which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.


Q. The event is soon and I need a ticket. What can I do?

Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email. Will-call means that you will pick up the ticket at the venue box office window. Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue. Email means that the seller will email you the tickets before the show Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

 

Q. Can I combine shipping?

Similar to other large online shopping entities (such as Amazon), the inventory in our exchange comes from many different sellers. Therefore, we cannot guarantee combined shipping. However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.

 

Q. Can I ship to a P.O. Box?

Yes, tickets can be shipped to P.O. Boxes. Just un-check the box next to "use my billing address as the shipping address" in checkout and enter your P.O. Box information.

 

 

Q. What if the event is cancelled?

If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process.

 

Q. Why is the price on my tickets different than what I paid?

Doremitickets.comhas partnered with TicketNetwork which is a massive online exchange, where ticket sellers can list their inventory. Because of this, we do not charge your credit card, own, price, or ship the tickets listed on our website. All of those parts of your transaction are handled by the individual sellers listing their tickets on TicketNetwork’s exchange. doremitickets purpose is simply to connect ticket buyers with a lot of ticket options.

Generally speaking, sellers decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value. In addition to the market value fluctuating, sellers often have a large number of expenses to cover in order to get their hands on great seats. Sellers often must pay face value, plus fees (or membership fees to special clubs), and sometimes they stand in line for hours to get the best seats available. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don’t have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks out from an event.

 

Q. Why is there someone else’s name on my ticket?

The name on the ticket is likely that of the ticket seller you purchased the tickets from on our website. These tickets are still completely legitimate, and you will have no problem getting into the event with them.

 

Q. What happens if my tickets are lost or stolen?

Once received, tickets should be stored in a safe place until the day of the event. Unfortunately, most tickets cannot be re-printed. You may try to contact the seller to see if anything can be done, but most of the time they will not be able to secure new tickets.

 

Q. Can I cancel an order after it is placed?

As a general rule, all sales on Doremitickets.com are final. Please be absolutely sure you want to purchase the tickets before ordering.

 

Q. Do I have to pay sales tax?

That depends on what state you live in. Sales tax is only collected for certain locations, as required by law. In these situations, the tax will be applied before your credit card is charged.


Q. Why was my order rejected?

Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

 

 

Q. Can I purchase tickets as a gift for someone else?

Yes! Event tickets make great gifts.

Doremitickets.com is a retail website founded in 2009. Since launching in 2009, our website has helped connect thousands of live entertainment fans with more than 7.5 Million event tickets on our exchange every day.
Phone Number (877) 263-7897 Do you have questions about an order you placed? Interested in purchasing tickets? Our call center is open 7 days a week, 365 days a year, from 7 a.m. to 1 a.m. EST